Stornogebühren

Wir erheben keine Gebühren für Reservierungen, die 7 Tage oder länger vor dem Abholtermin storniert oder geändert werden. Wenn Sie Ihre Reservierung nach diesem Zeitpunkt stornieren oder ändern, dann werden die folgenden Gebühren erhoben:

• Wenn Sie Ihre Reservierung weniger als 7 Tage vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 30,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.
• Wenn Sie Ihre Reservierung weniger als 24 Stunden vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.

Nichterscheinen

Wenn Sie Ihr Fahrzeug nicht am spezifizierten Abholtermin abholen, dann behalten wir uns das Recht vor, Ihnen eine Nichterscheinungsgebühr in Höhe der Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist anzurechnen. Im Falle eines Nichterscheinens wird Ihnen Ihre Kreditkartenzahlung abzüglich der Nichterscheinungsgebühr rückerstattet.

Nicht aufgebrauchte Miettage

Wir weisen darauf hin, dass nicht aufgebrauchte Miettage bei vorausbezahlten Reservierungen nicht rückerstattet werden.

Costa Rica - Alamo

Additional Driver Policy

Additional driver charge is $3.00 USD per day

Age Requirements

$25.00 USD per day per driver between the ages of 18-21 $10.00 USD per day per driver between the ages of 22-24 Minimum 21 Maximum 75

Cross Border Policy

Renters wishing to visit Nicaragua must prearrange at time of rental, for a vehicle exchange at the Costa Rica/ Nicaragua border.  A three (3) day minimum notice is required. Customers can only rent the following vehicles: MCMR, CCMR & CFMR. Upon vehicle exchange at the border, the original agreement is closed and a second rental agreement is issued by Alamo Nicaragua (same rate is applied).  A vehicle exchange fee totaling $50 USD is assessed; $25 charged by Costa Rica when the original agreement is closed plus $25 charged by Nicaragua when the new agreement is opened.  When the renter returns to Costa Rica, the same process applies plus an additional $50 exchange fee.  Renters not planning to return to Costa Rica must notify the rental location in Costa Rica when prearranging the vehicle exchange.

Delivery / Collection

Free delivery /collection to/from hotels within 20 kms. of rental office.  Anything outside of 20 kms. will be subject to a charge depending of how far the hotel is from the closest Alamo station. The charge may range from $20-$150 USD. Pick-up & Drop off is also available during general business hours.There are no pick-up or returns after normal operating hours. Free airport pick-up/drop-off between the San Jose International  Airport and the city of Alajuela. Free airpot pick-up/drop-off between the Liberia  International Airport to nearby Alamo location.

Insurance Excess

COLLISION DAMAGE WAIVER (CDW), THEFT PROTECTION (TP) & PRIMARY LIABILITY INSURANCE (PLI) - This is a combined product in Costa Rica (Mandatory unless customer's credit card has coverage). Collision Damage Waiver/Theft Protection (CDW-TP) includes Primary Liability Insurance (PLI). CDW/TP is mandatory unless renter's credit card has CDW coverage. in this case, PLI must be purchased because credit coverage does not cover PLI. Proof of credit card coverage is required. $15 USD Per Day on car groups: MCMR, ECMR, CCMR, CCAR, ICMR, CFMR, IFMR, SFMR & SFAR$20 USD per day on car groups:FFMR, FFAR, MVAR/IVAR & FVMR.$25 USD per day on car group: PFMR & PFAR CDW-TP DEDUCTIBLE TP $2,000 USD. If CDW/TP is declined, renter is responsible for the full value of the vehicle. DEDUCTIBLE PROTECTION (Optional) $15 USD per day.  Deductible Protection (DP) reduces renter's CDW/TP deductible to $0. PRIMARY LIABILITY INSURANCE (PLI) (Mandatory if CDW-TP is declined) $10 USD per day. If a client declines CDW/TP, it is mandatory that they purchase Primary Liability Insurance (PLI). PLI covers Ambulance Service, Doctors, Hospitalization and Nurses for third parties with a maximum limit of $175,000 USD per event, or $70,000 USD per person.The PLI deductible is 20% of total damages to the third party property.  PLI is valid in Costa Rica only.

License Requirements

Full and Valid Driver's License from country of origin. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

A $50.00 USD drop charge is applied to one-way rentals from city to city.

Out of Hours Policy

After hours servce is available at some locations. Client must pre-arrange pick up or return of vehicle by booking in advance. Alamo Costa Rica will operate normal business hours and will not observe bank and public holidays.

Payment Policy

Passport, Return Ticket and Major credit card. Credit cards accepted: American Express, Diners Club, MasterCard, Visa. Travel/Tour Vouchers accepted.MCO's not accepted. Must have pre-approved credit. A $1000 authorization will be placed on credit card upon rental of vehicle. This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Pick up and return full or surcharge of 50% above local fuel charges will apply. It is also possible to pre-pay a tank of gas at 5% less than the price of gas stations.

Roadside Assistance

Contact nearest Alamo location within Costa Rica. Client can also contact the Corporate Headquarters @ (506) 2242 7733. In the case of an accident, customer must complete a police report at time of incident. 

Special Equipment

Infant and child/toddler seats: $6.00 USD per day (on freesale). Infants seats will accomodate infants weighing up to 5 kilos (11lbs); Child/Toddler seats will accommodate a child/toddler weighing 6-28 kilos (11-24lbs). GPS: $12 USD per day. Available in San Jose Intl Airport & Liberia Intl Airport. There is a replacement fee of $350.00 USD if the GPS is not returned or damaged.

Surcharges

13% Airport Fee at San Jose Intl. Airport (Contracted rates may include the Airport fee.) $1.50 per day License Plate Fee (Contracted rates may include the License Plate Fee.) $0.40 per day Environmental Fee (Contracted rates may include the Environmental Fee).

Tax

Exchange rate is approximately 560 Colons = $1 USD (fluctuating on a regular basis)