Playa del Carmen Hotel Maya del Centro Car Hire

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Playa del Carmen Hotel Maya del Centro

Departing from Cancun International Airport take exit to carretera federal 307 southbound towards Playa del Carmen drive for 60 km until  reach Avenida Juárez turn east and continue on this road until Avenida 10th .

Turn north and follow through this avenue crossing 6th Street then continue to the east until the 5th. Avenue.

The Alamo rental facility is on the corner of 5th Avenue North and 6th Street in the pedestrian zone.

Upon arrival to the facility, please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.

Location Services

  • You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!

  • Unavailable at this location

    Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.

  • Unavailable at this location

    No need to visit the counter or kiosk. You can go straight to your car!

    In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!

  • Unavailable at this location

    After-hours Pick-up:

    Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.

    After-hours Return:

    Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!

Rental Policies

  • All additional drivers must meet all rental requirements.
    Additional drivers must appear at the rental counter with the primary renter.
    Additional drivers must sign the rental agreement.
    An additional daily fee may apply for any Additional Drivers.

    The additional driver can only be added to the contract at the pick up location.

     

  • Customer must notify the rental location of after hours return at the time of rental.

    Customer will be given instructions on returning vehicle during after hours. For more information, call 01-800-849-8001 (In Mexico) or 1-866-365-3530 (from USA and Canada).

  • Minimum age to rent a vehicle is 21, and the maximum rental age is 75 years.
    Drivers between the ages of 21 and 24 will incur an additional daily fee.

  • Unrestricted driving within Mexico. Rentals originating from Tijuana, Mexicali, Cd. Juarez, Chihuahua Hermosillo and Monterrey are permitted to cross border into USA. Customer must purchase liability insurance at $10 USD per day. Crossing to Central America is not allowed.

  • If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: reservas@alamo.com.mx, 669 989 1620

  • All one way rentals must be booked in advance and are subject to availability. 

    One way charges apply and are payable at time of rental. 

    One way charges cannot be prepaid.

  • As a customer, you have a choice as to how you would like to pay for fuel.

    Option 1- Prepay Fuel
    This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.  Pre-paid gas is available at the local fuel prices

    Option 2- We Refill
    This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 90% surcharge will apply.

    Option 3- You Refill
    This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges..

  • Full and Valid Driver's License from country of origin.

    Mexico City (MEX) has a law that restricts driving vehicles in the city one day of the week, plus one Saturday a month.

    The restriction is based on the last digit of the vehicle%u2019s license plate number.

    Drivers are subject to a fine (and possible vehicle impoundment) if driving on a day which such vehicle is restricted from circulating the city. Alamo vehicles rented in MEX have a sticker which exempts them from this law.

    In addition, the law was recently extended to ban vehicles from another city, from driving in MEX between 5:00am and 11:00am Monday-Friday.

    A customer renting a vehicle outside MEX and planning to drive into MEX should notify the rental agent to obtain more details and plan accordingly.

  • Personal Accident Insurance (PAI)  The purchase of personal accident insurance is optional and not required to rent a vehicle.

    Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $20,000 USD per event.

  • A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

    Credit Cards honored: American Express®, MasterCard®, VISA®, Eurocard®

    An authorization on the credit card in the amount of $700 to $1,400 USD depending on the car class booked, plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges. If customer declines Third Party Liability (TPL), an additional authorization in the amount of $2,500 USD will be held on their credit card.

    Authorization Amounts:
    $700 - Mini, Economy, Compact, Intermediate, Fullsize and Standard
    $900 - Premium
    $1,400 - Vans, SUVs, and Specialty

    Debit/Check cards are not accepted at this location. Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, Discover® logo.
     
    Cash is not accepted at this location.

  • Must meet the location's minimum age requirements.

    Present a valid driver's license.

    Present a major credit card in renter's name at the time of rental.

    This location accepts notarized Chinese Drivers License.

    MEXICO CITY DRIVING RESTRICTIONS:  Mexico City (MEX) has a law that restricts driving vehicles in the city one day of the week, plus one Saturday a month. The restriction is based on the last digit of the vehicle’s license plate number. Drivers are subject to a fine (and possible vehicle impoundment) if driving on a day which such vehicle is restricted from circulating the city. Alamo vehicles rented in MEX have a sticker which exempts them from this law.

    In addition, the law was recently extended to ban vehicles from another city, from driving in MEX between 5-00am and 11-00am Monday-Friday.

    A customer renting a vehicle outside MEX and planning to drive into MEX should notify the rental agent to obtain more details and plan accordingly.

  • In Mexico,Third Party Liability insurance is required by law on all vehicles. Customers can obtain coverage for damages and injuries to third parties, up to the policy limits, under the local rental car company's insurance by purchasing its Third Party Liability Protection (TPL). The purchase of TPL is required unless the customer presents valid proof of current liability insurance specifying coverage in Mexico.

    Please be aware that most auto insurance policies from outside Mexico do not provide coverage in Mexico.  Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards are not acceptable forms of coverage. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The customer should contact their insurance company in advance of the pickup date for the rental with any questions regarding their specific coverage. Further, if the customer provides acceptable proof of current liability coverage in Mexico and declines to purchase the TPL offered by the local rental car company, an additional authorization in the amount of $2,500.00 USD will be held on his or her credit card.

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