La Aurora Car Hire

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La Aurora

Location Services

  • You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!

  • Unavailable at this location

    Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.

  • Unavailable at this location

    No need to visit the counter or kiosk. You can go straight to your car!

    In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!

  • Unavailable at this location

    After-hours Pick-up:

    Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.

    After-hours Return:

    Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!

Rental Policies

  • All additional drivers must meet all rental requirements.
    Additional drivers must appear at the rental counter with the primary renter.
    Additional drivers must sign the rental agreement.
    An additional daily fee may apply for any Additional Drivers.

    The additional driver can only be added to the contract at the pick up location.

     

  • Minimum age to rent a vehicle is 21, and there is no maximum rental age.

    Drivers between the ages of 21 and 24 will incur an additional daily fee.

  • Unrestricted driving within Guatemala. Renters may drive into El Salvador, Honduras and Nicaragua, however, arrangements must be made with the rental station 48 hours prior to leaving Guatemala. A fee of $35 USD will be assessed for legal/cross border documents. Rental vehicles may not be driven outside of Guatemala without the required legal documents.

  • If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: veliz@nationalpanama.com, 507 275 7145

  • All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.

  • As a customer, you have a choice as to how you would like to pay for fuel.

    Option 1- We Refill
    This option allows the renter to pay at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 40 percent surcharge will apply.

    Option 2- You Refill
    This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

  • Full and Valid Driver's License from country of origin.

  • The purchase of Primary Liability Coverage -PLI- is always mandatory. It can not be declined by any Credit Card. The PLI deductible is 20 Percent of total damages to the third party property. PLI is only valid when rental vehicle is in Guatemala. This coverage combined with Collition Damage Waiver- Theft Protection conform the Mandatory Basic Protection. Payment of deductibles apply. PLI provides you with minimum financial responsibility limits as outlined in the applicable motor vehicle financial responsibility laws of the country where the vehicle is operated. PLI covers Ambulance Service, Doctors, Hospitalization and Nurses for third parties with a maximum limit of 130.000 USD per event.

  • A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

    Credit Cards honored: American Express®, MasterCard®, VISA®

    An authorization on the credit card in the amount of $800 USD will be taken on all rentals plus the estimated cost of the rental. This authorization amount may be used toward damages of vehicles or late charges. 

    Debit/Check cards are accepted as final payment but customer must pre-authorize with a valid credit card. Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Discover® logo. Any other non-credit card without one of these logos are not accepted.

  • Roadside Plus (RSP) - If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.

    RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.

    RSP does not include replacement of lost keys (including remote entry devices), the replacement cost of the key will be $50 USD and will be added to the rental agreement.

  • Must meet the location's minimum age requirements.

    Present a valid driver's license.

    Present a major credit card in renter's name at the time of rental

    A customer can drive in country using their drivers license from country of origin for up to 60 days. If staying in country longer, they will need an International driving permit. A notarized English translation is not required for Chinese drivers license. 

    International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characheters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.

    This location accepts notorized Chinese Drivers License.

  • Third Party Liability (TPL) is not insurance. The purchase of Third Party Liability (TPL) is required by the rental location on all vehicles unless you provide proof of liability coverage or purchase the Alamo Protection Package (APP), which includes TPL. 

    Customers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection, and such a purchase is required unless the customer presents valid written proof of current liability insurance specifying coverage in Guatemala.  TPL provides coverage for incidents which occur during the rental period in Guatemala.   TPL coverage is subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.

    A deductible of up to $5,000 USD of the total damage will apply.

    Please be aware that most auto insurance policies from outside of Guatemala do not provide coverage in Guatemala. Liability insurance purchased on third party travel websites is not an acceptable form of coverage. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The renter should contact their insurance company prior to arrival with any questions regarding their specific coverage.

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