The rental counter in the Terminal Building is temporarily closed. All customers should proceed to the car park to pick up their vehicle.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!
There will be an additional charge of 10 EUR per day with a maximum of 50 EUR per rental, excluding VAT and location surcharges, for each additional authorized driver. Full rental conditions apply to all additional drivers.
For After-Hours return, please park the vehicle in the designated Alamo spaces at the rental office. Please lock all car doors and place the keys in the drop box located on the rental counter. The renter is responsible for the condition of the rental vehicle until the vehicle is inspected by a Alamo employee at the start of the next business day. Vehicles will be inspected during regular business hours 6.30-23.00.
All drivers must be at least 21 years of age or older. Drivers aged 21 - 24 may rent economy, compact, intermediate, standard and full-size cars. Drivers must be at least 25 years old to rent premium, special and luxury cars. Drivers 21-24 years of age will be assessed an additional fee of 10 EUR per day excluding VAT with a maximum of 100 EUR per rental , local premium location fees and surcharges where applicable. All car classes are available for renters 25 years and older at no additional charge.
Cross border is permitted into the following countries: Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Greece, Netherlands, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland & UK. It is not permitted to cross the border into any other country. Customer will just need their driving licence/identity card in order to cross border. There are no additional charges for cross border rentals.
Please be advised that due to a change in law in Germany, it is mandatory for all vehicles crossing the border into Germany to have winter tyres fitted during the Snow & Icy conditions. Customers will be fined on the spot if they are stopped by police and found to not have the appropriate winter tyres.
CDW COLLISION DAMAGE WAIVER removes a renter's responsibility for damage in case of accident, fire or vandalism to the rental vehicle excluding tires and windshield. CDW is not insurance. Purchasing CDW reduces the renter's responsibility to a deductible ranging between 650 EUR and 2000 EUR for a daily fee ranging between 7.49 EUR and 25.75 EUR depending on the car type and length of rental. The daily fee excludes VAT and local surcharge. In case of violation such as alcohol, drugs or any other misuse as stated in the T&C's, the renter stays responsible for the full value of the damage. If CDW is declined by the renter, he are she will be responsible for the full value of the damage to the rental vehicle. In case of damage or theft an administration cost of 40 EUR excluding VAT and local fees is applied in addition to the non-waivable excess. All prices are subjected to changes without prior notice.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: firstname.lastname@example.org, +32 12 39 09 40
One way rentals are allowed for all Alamo locations within Belgium for retail and tour customers at no additional cost. One way rentals outside of Belgium are NOT allowed.
All vehicles are delivered with a full tank of fuel and must be returned in the same condition. If the vehicle is returned with less than a full tank of fuel, the renter will be charged for the difference plus an extra charge of 10 EUR plus VAT and local fees or surcharges.
Customers must present a full and valid driving licence which has been held for a minimum of one year.
Customers must hold a category B licence for the EKMN, IKMN, SKMN, FKMN, SPMN car groups.
Customers must hold a category C licence for the IPMN, PKMN, LKMN car groups.
An international driving licence/permit from the customers current residence will be required for non English scripted licences.
CROSS BORDER POLICY- THE RENTER MUST ADVISE THAT THE VEHICLE WILL BE TAKEN ACROSS AN INTERNATIONAL BORDER AT THE TIME OF RENTAL. CROSS-BORDER TRAVEL OTHER THAN THE FOLLOWING COUNTRIES IS NOT PERMITTED, A- AUSTRIA, AND- ANDORRA, CH- SWITZERLAND, D- GERMANY, DK- DENMARK, E- SPAIN, F- FRANCE, FIN- FINLAND, GB- UK, GR- GREECE, I- ITALY, IRL- IRELAND, L- LUXEMBURG, N- NORWAY, NL- NETHERLANDS, P- PORTUGAL, S- SWEDEN, CONTACT THE RENTAL LOCATION FOR ADDITIONAL CROSS BORDER RESTRICTIONS. A PENALTY FEE OF 4,500 EUR WILL APPLY FOR THE UNAUTHORIZED DROP OF THE RENTAL VEHICLE IN A COUNTRY PROHIBITED FOR CROSS-BORDER TRAVEL. A PENALTY FEE OF 1,800 EUR WILL APPLY FOR UNAUTHORIZED DROP OF THE RENTAL VEHICLE IN FRANCE, GERMANY, LUXEMBOURG AND THE NETHERLANDS. A PENALTY FEE OF 4,000 EUR WILL APPLY FOR UNAUTHORIZED DROP OF THE RENTAL VEHICLE IN A COUNTRY OTHER THAN THE COUNTRY OF RENTAL ORIGIN.
PAI PERSONAL ACCIDENT INSURANCE is an insurance covering the driver of the rental vehicle only. PAI covers bodily injury or death caused by an accident during the use of the rented vehicle. The price of PAI ranges from 2.10 EUR per day up to 4.2 EUR per day. The daily price excludes VAT and local surcharges. In the case of bodily injury PAI compensation covers medical care, and in the case of death PAI covers funeral costs up to a limit of 495,787 EUR. Several exclusions apply such as involvement in car races, legal reasons, etc. The full T C's are available at the rental station and must be signed by the driver when purchasing this product.
ACCEPTED METHODS OF PAYMENT ARE AMERICAN EXPRESS, MASTERCARD AND VISA. A SECURITY DEPOSIT IS REQUIRED AT THE TIME OF PICKUP FOR EACH RENTAL. THE MINIMUM DEPOSIT IS 250 EUR PLUS THE COST OF THE RENTAL. THE DEPOSIT CAN RANGE FROM 250 EUR TO 2000 EUR PLUS THE COST OF THE RENTAL DEPENDING ON VEHICLE CLASS. TRAVELERS CHECKS AND EURO CHECKS ARE NOT ACCEPTED AT ANY TIME. DEBIT CARDS AND CASH MAY NOT BE USED FOR A DEPOSIT BUT MAY BE USED FOR FINAL PAYMENT UPON RETURN OF THE VEHICLE.
Alamo offers roadside assistance included in the daily rate. The assistance will cover vehicle malfunction. Events such as a flat tire, jump start, lockout service, fuel delivery, and key replacement non exhaustive list are not covered by Roadside Assistance Protection. RAP is void and of no effect if, at the time of the incident necessitating roadside assistance, the renter or authorized drivers are in violation of the rental agreement, including, without limitation, the prohibited uses and violations set fort therein. In such cases, roadside assistance will be available but standard charges will apply. Alamo rental locations do not provide direct roadside assistance to the customer. This assistance is provided by Touring Club Belgium on behalf of Alamo. This service is available 24-7 by calling 012-39 09 44 within the country of rental. Assistance outside the country of rental may be obtained by calling 32 12 39 09 44.
ALL DRIVERS, BOTH RENTAL AND ADDITIONAL DRIVERS, MUST PRESENT A VALID DRIVING LICENCE AT THE TIME OF RENTAL. IN ADDITION TO A VALID DRIVING LICENCE, THE PRIMARY RENTER MUST FURTHER PRESENT AN ADDITIONAL PHOTOGRAPHIC IDENTIFICATION PASSPORT AND A MAJOR CREDIT CARD IN THEIR OWN NAME. MULTIPLE PART DRIVING LICENCE HOLDERS MUST PRESENT ALL PARTS OF THEIR LICENCE. AN INTERNATIONAL DRIVING PERMIT IS REQUIRED FOR ANYONE HOLDING A NON EUROPE DRIVING LICENCE. ADDITIONAL ID OR FURTHER IDENTIFICATION CHECKS MAY BE REQUESTED IF DEEMED NECESSARY. THIS MAY INCLUDE AN IDENTITY CHECK WITH EXTERNAL PARTNERS WHO MAY CHECK DETAILS SUPPLIED AGAINST DATABASES TO WHICH THEY HAVE ACCESS.
Upon the United Kingdom leaving the European Union (EU) the requirements for UK driving licence holders driving in EU member states may change. Please check requirements before travelling. Government advice may be found at https://www.gov.uk/driving-abroad.
SLP SUPPLEMENTARY LIABILITY PROTECTION: Third party liability insurance is mandatory in compliance with Belgian law and always included in the price of the rental. It provides unlimited coverage for any damages or injuries caused to a third party other than the driver, the rental vehicle and its contents with an excess of 175 EUR (in case of vehicles in car groups Economy, Compact, Intermediate, Full-size, Standard, Premium and Luxury). For utility vehicles and cargo vans there is an excess of 350 EUR. In cases of violation such as alcohol, drugs or any other misuse as stated in the T&C’s, the renter is responsible for the full value of the damage caused to the third party and the rental vehicle.