From the gate for arrival, follow the signs to the Exit. When you are come in to the public area, follow the "Car Rental" signs. (The signs are also visible from the Exit)
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Skip the rental counter lines and check in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your hire car on the lot. At the exit booth, show the booth agent your rental agreement and driving licence—and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-In online then choose the "Skip the Counter" option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter valid credit card details (there will be no charge until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driving licence—and get on the road!
Picking up your vehicle after the location closes is easy with Alamo. After-hours Pick-Up might require you to follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements. All additional drivers must appear at the rental counter with the primary renter. All additional drivers must sign the rental agreement. An additional daily fee may apply for any additional drivers. The additional driver can only be added to the contract at the pick-up location. The additional driver fee is 9.90 BRL per day.
The minimum age requirement is 18. For drivers under the age of 21 the "Young Driver" condition will be included in the rental agreement. An additional daily fee of 29.90 BRL per day applies for every vehicle type.
It is only allowed to drive the rented vehicle within the territory of Brazil. In case of breaching that rule by the customer, the rental agreement may be terminated by the lessor with immediate effect and the contracted protections such as Collision Damage Waiver (CDW/TP), Third Party Liability (SLI), Glass and Tires coverage may be cancelled.
Pickup and Return Rules and Conditions (Overtime) - No loyalty:
The daily rate includes 24 hours usage with up to one hour tolerance for the return.
From the 25th (twenty-fifth) hour on, an extra hour will be charged corresponding to 1/5 of the daily rate for each extra hour. From the fifth extra hour onwards the total daily rate will be charged.
All rentals where the vehicle is not returned to the same location as it is collected from will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. The exact amount of the one way fee will be displayed during the reservation process when entering the dates, desired route and car category.
Collision Damage Waiver (CDW/TP) is not an insurance. This optional protection is available for purchase but not required to rent a vehicle. If you choose to contract this protection, there will be coverages for physical damages of the rental car and its accessories in cases of theft, robbery, fire and collision. The customer will bear, regardless of the event and his fault, with the Indemnification for Operating Costs of Localiza, limited to the amounts above.
CDW has a deductible that may be up to 20000 BRL depending on vehicle type and rental duration.
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch. Unused or excess fuel will not be refunded.
It is mandatory to present a physical credit card in the customer's name with an available limit for pre-authorization and/or future payments. We accept cash in the form of BRL, USD or EUR, debit/credit card payment upon return of the vehicle. Credit Cards Honored: American Express®, MasterCard® and VISA®. An authorization on the credit card will be taken on all rentals and the deposit amout may be up to 5000 BRL, based on the pickup location, dates of rental, and type of vehicle rented. This authorization amount may be used toward damage or late charges in the event vehicle is returned with damage or late.
All customers must be over 18 years old, have a valid driver’s license from country of origin, show the Passaport/CRNM (National Migration Registration) and a physical credit card in addition to the valid driver’s licence. The name on the credit card must match the name of the renter.
A percentage of the final amount of the rental agreement (12%) will be charged as a rental/service fee to cover operating costs and help maintain a great quality infrastructure.
If the driving license is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
Choosing to purchase this protection, the customer has coverage for bodily harm to third parties, material damage to third parties and moral damage to third parties up to the limits below:
Bodily harm to third parties: 100.000 BRL
Material damage to third parties: 50.000 BRL, and 1000 BRL paid by the customer as an indemnification for operational costs
Moral harm to third parties: 5.000 BRL
The customer will bear Localiza's indemnification for operating costs, limited to the above amount, whenever responsible for the damage.
Rua Garibaldi 1060 Caxias Do Sul 95080 190 BRLocation Details
Avenida Das Hortensias 3985 Gramado 95670 000 BRLocation Details